Update: These events occurred in 2003. This rant remains for historical purposes only.I like the Ahanix D.vine 3 product. The product is well made, and Ahanix technical support even answered a question prior to my purchase of the product. I was very pleased. Ahanix's resellers, on the other hand, are a different story. This is the story of one reseller, Colorcase.com. Colorcase.com should be avoided. I'm not the only one who has this opinion. Here is a chronology of my experience with Colorcase.com.
To: sales at colorcase.com Date: Thu, 31 July 2003 Dear Sir or Madam, I was surprised to find out that the D.Vine 3 case I ordered from your online store would take 4-6 weeks for delivery when it is advertised as "In-stock" on your website (see attached screenshot). The D.Vine 4 section of the website explicitly states the availability of one color over the other, leading me to believe that the other sections of the website were up-to-date. That turned out not to be true. I paid a premium for faster shipping, yet that shipping will not occur for quite some time. I feel as if my expectations were not set correctly by your website. I am hoping you can rectify this situation somehow and regain my trust as a customer.
From: info at colorcase.net Date: Thu, 04 Sep 2003 16:18:50 -0700 Dear: Customer I apologize for the delay, however I just found out that we are out of stock on dvine black, the only one that I have right now is dvine silver if you would like to change it for this one. thank you Customer ServiceDear Customer? They might as well have said, "Dear Enter Name Here". I respond that it is okay to substitute silver. I receive the following reply:
From: info at colorcase.net Date: Thu, 04 Sep 2003 19:14:50 -0700 Dear: Customer Thank you for your reply the order will be changes and shiopped [sic] out by tomorrow thank you Customer Service
To: info at colorcase.net Date: 10 Sept 2003 Please cancel this order. I await e-mail confirmation that the order has been canceled and my credit card will not be charged.I receive no e-mail confirmation of any kind that my order was canceled. However, I notice that my order has been canceled on their website.
In summary, colorcase.com lied to me about product availability, lied about shipping the product, and they did not respond when I canceled my order.
From: "Cinefx Store" <store at cinefx com> Subject: RE: Cinefx.com order Hi Jake, Your order has been processed this morning, and your ups tracking number is: XXXXXXXXXXXXXXXXXX. You will also receive a UPS email with the same information. Thank you for your business!A personalized e-mail with a UPS tracking number for merchandise that is in stock. What a difference!
Update 3/2004: cinefx.com seems to be gone now. RIP.
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